Thank you for your purchase from us. We fundamentally believe you will be thrilled with the products you purchase from the Fancy Stall Bangladesh Online Store. That’s because we go out of our way to ensure that the product quality & after sales service to be just what you need.

Overview

Considering all circumstances and needs after receiving the product, in case of product problems (eg: product broken, torn, wrong size, product not working, product not matching the image etc.) a customer can return their product by following the instructions mentioned below.

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• The slip paper provided with the product must be intact. Returned products will not be accepted if the slip is rubbed, torn, cut or tampered with in any way.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Return Policy:

Do not accept the product at the time of delivery, if one finds the product is the defective, damaged, broken, or wrong product delivered. We urge all of our customers to check the product in front of the delivery team to check if they received the right product. If the customer finds a product defected, packet damaged, broken or wrong product, do not accept the product from our delivery team. Once the customer received it without noticing any of the defective, packet damaged, broken, or wrong product issues with receiving sign, no complaint will be accepted after that for return or replacement.

Fancy Stall offers Exchange or Replacement Return Policy. It means if the customer complains regarding defective, damaged, broken, or wrong product delivered while receiving the product in front of the delivery team, Fancy Stall will replace the defective, damaged, broken, or wrong product with a right, brand new product or exchange with another right, brand new product within the same price range.

If the customer finds any issues while using the customer’s product, and if the Company or Brand of the product provides a service warranty, brand warranty, or both service and brand warranty, then you can claim a service or brand warranty against that product. 

It will take 7-15 working days for customers to get their refund back once they return a delivered product.

Shipping Returns

To return your product, you should mail your product to: support@fancystall.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Refund Policy:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you’re approved, we’ll need to get you active on the phone to process your refund. If the number provided in your contact is not active, an alternate number must be active. For refund you must inform us of the method of refund. If we do not receive any kind of cooperation from you by phone or email within 15 working days, we will consider your complaint as closed.

Once we initiate a refund, it will take approximately 7-15 business days for the amount to reflect in the original payment method. However, the same varies according to the bank’s settlement standards. In the case of Wallet Credit the amount will reflect in your Fancy Stall account within 24-48 working hours. Please contact our support team for more information.

Late or missing refunds

• In case of advance payment, if the product is not in stock or if the buyer is not willing to take it, the order will be canceled and the refund will be made to the number from which the advance payment was made.

• Fancy Stall will transfer the refund amount to the user’s original payment source Debit or Credit card / bKash / Mobile recharge within 07 days.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@fancystall.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@fancystall.com and send your item to: Jatrabari, Dhaka, Bangladesh

Need help?

Contact us at support@fancystall.com for questions related to refunds and returns.